I purchased a soft thermal bag..after little / non heavy use several months later the liner ripped away from the stitching along the zipper. The company claimed to not be able to find my sale from the rep I purchased it from, and said they would not replace it, but offered me a coupon with a % off to purchase something else. REALLY? Why would I want to purchase another over priced cheap product? Even worse...the rep I did purchase it from, is willing to pay to have it resewn, and its not even her responsibility to fix this companies product! I was also told that if you purchase their products as a cash & carry item from a rep, they wont warranty that either! NOW...this company knows most of their reps, purchase products to sell at Vendor events. What a cheap way to get out of replacing cheaply made products..let a bunch of reps make you $$$ by selling your products, treat them bad, treat the people purchasing your products even worse. How long before you close your doors? SOON I hope, so you will quit cheating the consumer.
I actually use this tote as a diaper bag, I have two children in diapers and it really works great for that. Aside from the way I use it, I think it's an over all great bag. A few issues: the elastic pockets on the sides seem to have lost their tension already, I don't put anything large or heavy in them to cause this, also the pocket in the back.. Wish it was larger, I don't really see the point of the zipper in the bottom of the pocket. The only other issue I have is the straps, wish they had some sort of padding on them, they tend to be a little hard on your hands if you're carrying anything heavy.

1. Promotional offer valid February 1-28, 2019 only. Limited quantities available at promotional price. To redeem this promotional offer, Customers may choose the Large Utility Tote for $10, Stand Tall Insert for $18 or Mystery Bundle for $20 with every $35 spent. Prior to tax and shipping. No substitutions. While supplies last. Prices shown do not include personalization. Hostess Rewards not included. Customer Specials and Hostess Rewards cannot be combined. “Biggest LUT special" based on number of prints and products available.
I absolutely love Thirty-One Gifts! My consultant Jessica (from Sacramento, CA) is an amazing consultant and goes above and beyond to make her customers feel like family! I travel a lot and I am able to take my Away We Go Roller, ZipTop Utility Tote (with deluxe swap it pocket) and my Organizing Shoulder Bag for a 3-4 day trip and carry everything on the plane. I can't believe how organized I can be when traveling. I wish that the Away We Go roller was in the catalog to order as I receive so many compliments on it. My husband loves his Well Suited Garment Tote and it keeps his suit from wrinkling and fits perfectly on my Away We Go Roller for flying. Please keep up the amazing work and I look forward to doing more shopping and hosting a party with the upcoming fall catalog!!!
Aubrey – I have two 31 Utility Totes, two bags from Amazon and one from Walmart. The bags from Amazon are cheaper than 31 bags but are every bit as good in terms of quality. Further, the Walmart bag cost the least but, in my opinion, is the best bag. The only downside is there aren’t many fabric choices. Also, I had another 31 bag that I bought as a work bag, it was expensive and it fell apart. I do like the 31 bags (I think the fabric is pretty) but I would rather save money.
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I am SO glad I found your site! I like Thirty -One and have purchased a couple items from them. Although I like the items they do seem a bit flimsy for the very expensive price you pay. Also, I was never impressed with the way my shipments would arrive….the boxes would always look like they have been kicked around a warehouse a few times! I was actually even considering becoming a consultant for this company but as I said I’m so thankful to have found your page. I absolutely LOVE Amazon, it is my go to and I am going to check out some of the totes, bags, etc there. THANK YOU!!!
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